In reading a recent blog post from Coding Horrors about listening to your users, it got me thinking: Could software companies utilize screen recording software to analyze user interaction?
What I envision is users record their computer desktops while using the software. The resulting movie is sent back to the software company to analyze and determine out how the user interacts with the software. How much time does the user spend going through menus? Are short cut keys used over menu items? I’m sure somebody with more letters behind their name than me could think of many more questions.
Of course there are the obstacles to figure out, such as: licensing of screen capture software, should it be included in the program, do users act differently if they know they are being recorded? Is this a feasible idea or have I just spent too much time in front of my computer?
Not a bad idea.
Look at http://www.timesnapper.com/
This could do the job
Frederic Torres
http://www.InCisif.net
Web Testing with C# or VB.NET